Best Buy Return Policy: A Shopper’s Guide In 2024

Returning or exchanging a product can be a challenging task, especially with varying policies across different retailers. Best Buy, a renowned electronics and technology retailer, has its own set of guidelines for returns and exchanges. 

So stay with us; In this blog post, we’ll delve into the details of the Best Buy Return Policy, covering everything from the timeframes to restocking fees and special considerations. Let’s get started-

So stay with us; In this blog post, we’ll dive deep into everything you need to know about the Temu return policy. Let’s get started-

What is Best Buy?

Best Buy

Best Buy is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota that sells consumer electronics and a variety of related merchandise, including software, video games, music, mobile phones, digital cameras, car stereos, and video cameras, in addition to home appliances (washing machines, dryers, and refrigerators), in a noncommissioned sales environment.

Understanding the Best Buy Return Policy

Time Periods for Returns and Exchanges

Best Buy’s policy applies to a range of products, including new, clearance, open-box, refurbished, and pre-owned items. The return and exchange periods differ based on your membership status:

  • Standard Members:
    • Most products: 15 days
    • Activatable devices*: 14 days
  • My Best Buy Plus™ and My Best Buy Total™ members:
    • Most products: 60 days
    • Activatable devices*: 14 days

*Activatable devices include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices have a 30-day return period for all customers.

Restocking Fees

Certain items may incur restocking fees upon return, such as activatable devices and specific products like drones, cameras, electric bikes, and more. It’s essential to be aware of these fees, as they can impact your refund.

Final Sale and Nonreturnable Items

Best Buy categorizes some items as final sale or non-returnable, including custom orders, personalized items, prepaid cards, vehicle replacement key fobs, memberships, and more. Understanding these restrictions beforehand can save you from potential disappointments.

Conditions for Returns

Items must be returned in like-new condition. This means they should not be damaged, unsanitary, dented, scratched, or missing major contents. Apparel must remain unworn and unwashed, with original tags attached.

How to Initiate a Return

In-Store Returns

Returning items at a Best Buy store is convenient and efficient. Simply bring the item, original contents, and packaging, along with your packing slip or receipt, the credit card used for the purchase, and a valid photo ID.

Online Returns

For online purchases, Best Buy offers a prepaid return label for free shipping. Log in to your Best Buy account, locate your order, and print the prepaid shipping label. Attach the label to the package and drop it off at an authorized UPS location.

Major Appliance Returns

Returning major appliances involves a slightly different process. Best Buy encourages customers to inspect appliances upon delivery and contact them immediately for any issues. Refusing delivery for damaged items is an option.

Refund Process and Special Considerations

Refund Method and Timing

Best Buy generally reimburses customers in the same manner as the original payment. The refund process takes 7–10 business days after receiving the return. There are specific considerations for cash, check, and debit card payments.

Damaged, Defective, or Incorrect Items

Best Buy has provisions for handling damaged, defective, or incorrect items. Customers can either return them to a store or follow special instructions for mail returns.

Returns Lacking Proof of Purchase

Returns without proof of purchase may require an email address and could be denied or limited. State sales taxes and fees may not be reimbursed.

Product Accessories and Packaging

Returning items with all accessories and packaging is crucial. Failure to do so may result in denied returns or non-refundable deductions.

Bundle Discount and Free Items

Customers who received a discount or free item through bundle purchases may lose those benefits if not all items are returned.

Special Cases and Extended Returns

Connected and Wi-Fi Devices

Returning connected and Wi-Fi devices requires removing all data and unlinking the device from cloud accounts. Customers returning phones with carrier contracts must also cancel their service.


Returning gifts results in store credit for the purchase price, credited to the gift purchaser. Gifts returned via mail credit the gift purchaser and notify them via email.

Holiday Decorations

Specific return periods apply to holiday decoration products, and some items have extended return policies, such as litter boxes, pet training devices, and hearing aids.

Entertainment Products

Physical copies of entertainment products can only be exchanged for identical items if opened.

Services, Subscriptions, and Microsoft Office

Returns and refunds for services, subscriptions, and Microsoft Office are subject to specific terms and conditions.

Additional Information 

Best Buy Marketplace and Manufacturer Returns

Purchases from Best Buy Marketplace stores and manufacturer websites fulfilled by Best Buy have their own return policies. It’s crucial to check these policies on the respective websites.

Privacy Policy and Export Regulations

Customers living outside the United States must comply with U.S. Export Administration Regulations. Return shipments need to occur within the U.S.

Manufacturer Specifications/Instructions and Installation

Best Buy is not responsible for manufacturer specifications, changes, or instructions. Customers must contact the manufacturer for any related queries. Basic installation does not cover modifications, and customers should check local regulations for additional requirements.

Returns for Best Buy Business™, Best Buy Education™, and Alternative Pickup Locations

Returns for business and education purchases can typically be made at the Best Buy store. However, products picked up at alternative locations, like UPS Access Points, can only be returned to Best Buy.

Kiosk Shipping Returns

Kiosk purchases require contacting Best Buy for return initiation. Best Buy will provide a shipping label for returning kiosk purchases.

Testing of Return and Exchange Promise

Best Buy may run tests of the Return and Exchange Promise in select locations and reserves the right to amend the terms at any time.


In conclusion, navigating the Best Buy Return Policy requires attention to detail, and understanding different timeframes, fees, and specific conditions. By familiarizing yourself with these guidelines, you can ensure a smoother return or exchange process and make informed decisions when shopping at Best Buy.

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