Sephora Return Policy: A Shopper’s Guide In 2024

In the world of high-end beauty products, Sephora stands as a symbol of luxury, offering a vast array of makeup, haircare, fragrance, and skincare items. 

However, what happens when a purchase doesn’t meet your expectations? Whether it’s a bunch of makeup you no longer need or those trendy skincare items that you don’t need, you might be wondering about Sephora return policy. 

So stay with us; In this blog post, we’ll dive deep into everything you need to know about the Sephora return policy and much more. Let’s get started-

What is Sephora?


Sephora is a global beauty chain founded in France by Dominique Mandonnaud in 1970 that offers a wide range of classic and emerging brands in makeup, skincare, fragrance, body care, and haircare categories.

Understanding Sephora Return Policy

Sephora Return Policy

Return Timelines and Third-Party Marketplace Purchases have a clear timeline for returns. If Sephora receives your new or gently used item within 30 days of purchase, the purchase price will be refunded. However, returns made between 31 to 60 days will also be accepted, but with specific conditions.

Returns by Mail

Sephora provides the option to return items by mail. This can be a convenient choice for those unable to visit a physical store. The blog post explains the step-by-step process for initiating a return through mail, ensuring customers are well-informed.

In-Store Returns

For those who prefer a more hands-on approach, Sephora allows returns to a store location. This section of the blog details the conditions and procedures for returning items directly to a physical store.

Gift Returns

Purchased a gift from Sephora, but it’s not quite the right fit. The blog post dives into the specifics of returning gifts, shedding light on the process for both online and in-store purchases.

Additional Insights

Third-Party Marketplace Returns

Sephora has expanded its reach through third-party marketplaces. The blog post explores the return methods for items purchased through these platforms, providing clarity for customers navigating this aspect of the returns process.

Sephora at Kohl’s

With the collaboration between Sephora and Kohl’s, understanding the return process for items picked up at a Kohl’s location is crucial. This section clarifies the timeline and conditions for returns in this unique scenario.


In conclusion, Sephora’s return policy serves as a testament to their commitment to customer satisfaction. Whether shopping in-store or online, customers can rest assured that returning items is a straightforward process, offering a full refund to the original payment method or store credit.

Frequently Asked Questions (FAQs)

Can I return opened beauty products to Sephora?

Sephora generally accepts returns for new or gently used products, but it’s essential to check the specific guidelines for each product category.

How long do I have to initiate a return with Sephora?

The standard timeframe for initiating returns with Sephora is typically around 30 days from the date of purchase.

What happens if I don’t have proof of purchase for my Sephora return?

While proof of purchase is preferred, Sephora may offer alternatives, such as processing returns with the original payment method or providing store credit.

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